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The failure mode and effect analysis (FMEA) is a technique used to identify and prevent various problems related to systems, designs, and processes. The main purpose of the technique is to increase the level of service offered to the customer, eliminate or reduce costs, increase safety, enhance corporate image through a detailed and stable quality management, and monitoring system.

After presenting the FMEA main characteristics, this chapters explains how to apply the FMEA to a process and how to create a FMEA worksheet. It also highlights strengths and weaknesses of this tool.